|
How long is the lead time? |
Because we make each item to order it generally
takes approximately 45 days for our shop to produce our products.
Custom projects take longer in most cases. Please contact us for
estimated, order specific, lead time. |
|
How will I receive my products? |
There are numerous ways for you to receive the
products we build. We pack and ship pallets for freight delivery. We
pack and ship items via UPS and FedEx. We will prepare items to be picked up by a
blanket wrap company of your choice. Delivery is available for selected
areas of Arizona, New Mexico and Nevada. Please call for availability
and rates. |
|
Do you Drop ship? |
Yes, We can arrange for shipments to be shipped
directly to the customer. All shipping & packing must be
paid in full prior to departing our shop. |
|
What fabrics do you upholster? |
We offer 4 "house" fabrics to choose from. See
Current Fabrics. You may also ship your fabric to us for use on your
order. Please be certain your PO number and/or customer name is noted
on fabric when shipped. We do have experience using leather and hides. |
|
How much fabric is needed? |
Our general rule of thumb is 1/2 yard for each
chair/stool seat and 1 full yard for benches under 48" long. Fabric
requirements depend greatly on pattern and repeat. |
|
Do you have items in stock? |
Generally no. We strive to build everything to
order. |
|
Do you customize items? |
Yes, all of our products can be customized in some
way. Please contact our design staff for a quote on all customized
products. |
|
What finishes do you offer? |
We offer 15 standard finishes on our products.
Please see our finish page for information. Custom finishes are also
available, please contact us to discuss your options. |
|
Can I put your products outdoors? |
Our finishes are intended primarily for interior
applications. However, many of our customers have been satisfied with
the durability of products used in exterior environments. |
|
What type of wood do you use? |
We use Alder wood & Pine on a regular basis.
Please contact us for the availability and prices of other wood
materials. Samples of our standard stain colors are available upon
request. There is a minimal fee for custom stain colors and a sample
will be required from the customer. |
|
What type of stone do you use? |
Sandstone is the stone product we show on our
table bases. Our "table grade" tops are quarried here in our home state
of Arizona. |
|
Can I order special size stone tops? |
Yes, however keep in mind that special order
stones may require up to 16 weeks to receive and are not returnable. |
|
What is sandstone? |
Sandstone refers to a sedimentary rock with
particles between 1/16 millimeter and 2 mm in size, so it doesn't
signify any particular mineral mixture. But in practice, sandstone is
usually almost all quartz. No other mineral at the Earth's surface can
stand up to the forces of chemical weathering and physical
transportation well enough to accumulate into rocks with grains of this
size. Many sandstones, however, have small amounts of clay minerals,
hematite, ilmenite, feldspar, and mica that add color and character to
the quartz matrix. The grains of quartz in sandstone are cemented
together by a groundmass of silica (chemically the same as quartz), or
calcium carbonate or iron oxide. |
|
What are those black mark in my stone? |
It's called dendrite. A general term to denote a
mineral, e.g. surface deposits of an oxide of manganese, iron, or an
inclusion that has crystallized in a branching or spotty pattern in or
on rocks or
minerals. |
|
Glass table tops? |
Glass tops for our occasional tables are available
in limited standard sizes and are clear 3/8" thick with a 1" bevel.
Dining table tops are clear 1/2" thick with a 1" beveled edge. Custom
glass tops are available, please contact us for information about your
options. |
|
What is an insert? |
We currently offer 70 silhouette images that can
be included in many of our products. Please see our insert pages for
images of these silhouettes. Custom inserts are available, feel free to
contact us with your ideas. |
|
Mirrors; Landscape, portrait or double hung? |
Most mirrors are available in either portrait or
landscape layout, additional fees may apply. There will be an up
charge for double hung mirrors. |
|
Can Mirrors be shipped? |
Due to past problems with breakage some mirrors
will not ship via UPS with glass included. We can build frames, without
glass at an adjusted price. |
|
Does IronCraft sell directly to the public? |
The crux of our business is the wholesale market.
We cater to the retail store owner and/or buyer from the small, through
the midsize, to the large retail operation. Our established
customer base consists of retail stores and interior designers
throughout the United States as well as several online stores.
However, we can and do sell to retail customers under certain
conditions. Interested retail buyers should first contact us by
phone, fax or email. Once we receive a query, we will search our
wholesale client database for your area and refer you to them to make
your purchase. If the stores to which we refer you do not carry
the item you are interested in purchasing, they can order it from us, so
that you may obtain it. In the event there isn't retail store
doing business with us in your area, we will gladly fill your order.
Please understand that we do this to protect our many loyal business
partnerships we have formed over the years. |
![[Company Logo Image]](_borders/IronCraft%20Logo%202008.jpg)
